We Make People Fly

Contact Us

For Customer Inquiries:

Wherever you are around the world, we’re here to help. Contact us at any of our call centers with the contact details listed below. Alternatively, you can email us at customercare@lionairgroup.com.

Whatsapp: (+62)811-193-80888 (chat only)

You can also send your feedback or inquiry through our online form.

Our Branch Locations 


For Media:

Members of the media will find press releases, photos, videos and media kits in our newsroom. For media queries, contact us at the following:

Group Booking

Indonesian group booking service

(Special services for purchasing group tickets for travel agents or individuals residing in Indonesia)


International group booking service

(Special service for purchasing group tickets for international travel agents)

Email: group.intl@lionairgroup.com

Group booking requests from Australia (AU) and New Zealand (NZ) market: batikairgroups@airlinerepservices.com

Group booking requests from India (IN) market: group.india@batikair.com


For Investor Relations:

Investors and analysts will find latest financial and operating information here. For queries, contact us at the following:

Phone: (+6221) 6379 8000

Email: customercare@lionair.co.id