Protokol Keamanan Kami
At Lion Air, nothing is more important than safety. As a pioneer and now the largest player in the LCC segment in Indonesia, we have made it our priority to ensure continual improvement in all our processes including safety.
Indonesia was upgraded to US FAA 1 category rating in 2016 (having been downgraded in 2007) enabling Indonesian carriers to fly direct to the US, whilst other countries in Asia remain on the US FAA restricted list or in a lower category. Indonesia is a member of ICAO and has an ICAO 80.8% aviation safety rating which ranks Indonesia as #2 in ASEAN behind Singapore.
The only acceptable level of incidents at Lion Air is zero and we benchmark our safety practices and number of incidents against other Asian and global Airlines. We strive for full compliance in what is a highly regulated industry, in Indonesia and in the 41 domestic and 20 international destinations we fly to.
Safety Management System
We have a strict Safety Management System and an internal safety committee enforces our safety policies, ensures employee familiarity with DGCA safety manuals and training guidelines, and manages the ongoing training of our pilots including bi-annual classroom and flight simulation exercises. Besides having an experienced crew, all our pilots and cabin crew are required to undergo stringent training regularly. We also have rigorous aircraft fleet maintenance at Lion Group’s very own maintenance and repair facilities.
Our Safety Management System is led by a strong team with various external appointments, including Captain Aric Oh (August 2019), Lion Group Managing Director, Corporate Safety, Development & Quality who brings to the role 44 years of experience at Singapore Airlines and 4 years at Asiana. Captain Oh is implementing several initiatives such as an upgraded pilot monitoring program and introducing the use of flight data analysis.
IATA Operational Safety Audit
To ensure we are consistent with international best practices, we subjected ourselves to extensive audit to achieve the IATA Operational Safety Audit (“IOSA”) certification in 2016 and were recertified in 2018 and 2019, among many others. It requires us to undergo a rigorous audit process on our flight operations, operational control and flight dispatch, cabin operations, ground handling, cargo operations and operational security.
We are subject to regular external monitoring with major OEMs including Boeing, Airbus and Honeywell, which all have onsite offices at Lion’s Operations Centre. Insurance firms and aircraft lessors perform regular audits on Lion Air’s aircraft and operations to ensure they are maintained in accordance with OEM and FAA guidelines – and have continued to insure our operations.
Angkasa Pilot Training Organisation
Our pilots exceed regulatory international requirements and are required to undergo and pass re-certification training every six months. They are trained at Angkasa Pilot Training Organisation (“APTO”) by Angkasa Super Services – a flight school and a partner of Airbus’ training organisation – which issues certification including from the DGCA, the Civil Authority of Malaysia and the DGCA of France and has a flight simulation training device certificate by the European Union Aviation Safety Agency (“EASA”). Separately, our cabin crew also undergo courses on safety, security and service, including training on mock-ups of Boeing 737-900ER, 747-400 and Airbus A320-200 aircraft.
Maintenance, Repair & Operations
Our Maintenance, Repair & Operations (“MRO”) business is critical to the safety and comfort of our passengers and it has received multiple certifications including certification from the US FAA. Scheduled maintenance work consists of line maintenance, aircraft painting, cabin refurbishment and phase checks. Our affiliate, Batam Teknik (“BAT”), who is accredited by the US FAA provides general aircraft maintenance for our Boeing 737 and Airbus A330 aircraft at an MRO center located near Hang Nadim International Airport in Batam, Indonesia.
We also have a technical and engineering team that is responsible for overseeing the maintenance of our entire fleet. When the aircraft is not in Indonesia, routine and emergency MRO are obtained from local third-party providers. We occasionally utilise the services of GMF AeroAsia, with hangar facilities in Jakarta. In August 2019, BAT and GMF AeroAsia announced the creation of a joint venture to further develop MRO capabilities in Indonesia.
Our engine maintenance is provided by CFM International, a joint venture between GE and Safran Aircraft Engines. Engine components are typically sourced from the original equipment manufacturer. We have also entered into an engine flight hour agreement with Rolls Royce for the maintenance of our Trent 772B-60/7000 engines which is used on our A330-300/900NEO aircraft.
It is important that our passengers have a safe and comfortable flight experience with us, which is why we have strict controls on cabin air quality. All our planes are fitted with an additional layer of HEPA filter to remove foreign substances and particles to improve cabin air quality and allow recirculated air to flow more quickly.
- Maintenance of spare parts inventory and systems through TRAX eMRO Airline Fleet Management System.
- Implemented programs to improve safety culture and enhance pilot decision-making skills when the aircraft has any mechanical, electrical or structural issues and deemed un-airworthy.
- Implemented retraining and compliance programs to ensure that all required aircraft mechanical and safety documentation is completed by our personnel.
- Implemented data analytic programs using actual flight data to improve piloting skills and mitigate flight risks. We use the Teledyne operating system along with the AirFase analysis application and NAVBLUE, a wholly owned subsidiary of Airbus.
- Implemented measures to improve aircrafts smart landing system and three traffic collision avoidance systems.
- Installation of the Required Navigation performance system to improve flight accuracy and wireless quick access recording system in select aircrafts to better analyse flight behavior. For aircrafts without the system, flight data is downloaded manually.