Newsroom

J A K A R T A, 15 July 2026 – Lion Group continues its commitment to providing inclusive air travel services tailored to the needs of all customers. One of the special services available is the Stretcher Service, a facility designed for passengers whose medical condition does not allow them to travel in a seated position and who require a lying-down position throughout the flight.

This service is intended to assist passengers recovering from surgery, those with injuries, certain medical conditions, or individuals requiring medical supervision during air travel. Through this service, passengers can travel safely, comfortably, and in accordance with their physician's recommendations.

Generally, the stretcher is installed by converting several economy class seats into a dedicated area that complies with aviation safety standards.

Online Booking Available from 3 July 2026

The stretcher service can be booked online through:

• WhatsApp: +62 811 1938 0888 (chat only; phone calls are not accepted)
• Email: customercare@lionairgroup.com
• Operating Hours: Daily, 08:00–17:00 WIB (excluding Indonesian public holidays)

The service is available for passengers with conditions such as:

• Post-surgical recovery requiring travel in a lying-down position.
• Bone fractures or traumatic injuries that prevent sitting.
• Patients recovering after intensive medical treatment.
• Certain medical conditions requiring travel in a supine position, as recommended by a physician.
• Patients requiring medical monitoring during the flight.
• Other medical conditions approved by both the treating physician and the airline.

The need for supplemental oxygen or a medical escort will be determined based on the medical evaluation and airline approval.

Please note that the stretcher service fee covers only the stretcher facility onboard the aircraft. Should passengers require additional services—such as supplemental oxygen, an ambulift, an ambulance, or other medical facilities—these services will be charged separately based on the passenger's needs and the service providers involved.

Requirements

To ensure flight safety and passenger comfort, customers must fulfill the following requirements:

1. Medical Documentation

• A completed Medical Information Form (MEDA/MEDIF) signed by the treating physician.
• A Fit-to-Fly Certificate issued by the treating physician.
• A medical summary or medical report (if required).
• A declaration letter from the passenger's family member or legal guardian.

2. Advance Request

• The stretcher service request must be submitted at least 72 hours (3 × 24 hours) prior to the scheduled departure.
• All requests are subject to medical evaluation and approval in accordance with aviation safety regulations.

3. Travel Companion

• The passenger must be accompanied by a family member or companion capable of providing assistance throughout the journey.
• For certain medical conditions, the airline may require the companion to be a physician or registered nurse.

4. Fitness to Fly

• The passenger's medical condition must be stable and officially declared fit for air travel by a physician.
• The airline reserves the right to request additional medical documentation or conduct further medical evaluation when necessary.

Lion Group emphasizes that the Stretcher Service reflects the company's commitment to providing greater accessibility to air travel for all passengers, including those with special medical needs.

Through this service, Lion Group hopes that passengers undergoing medical recovery can continue to travel safely, comfortably, and with proper planning, supported by close coordination among their families, healthcare professionals, and the airline's operational teams.

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