Newsroom

J A K A R T A, 12 March 2026 – Lion Group reminds all customers of the importance of safeguarding personal information when interacting with the official Contact Center. Currently, Lion Group customer service is available only through WhatsApp Chat at +62 81119380888 (chat only) and does not accept phone calls.

We have received reports of individuals claiming to represent Lion Group and offering services such as ticket purchases, refunds, seat selection, and other transactions through unofficial numbers. Therefore, we urge customers to be more cautious and not easily trust suspicious offers.

Prevent Fraud with the Following Steps

1. Verify the Official Number
Use only the official Lion Group WhatsApp Business number at +62 81119380888 (chat only). We do not use any other numbers for customer service.

2. Avoid Phone Calls
Lion Group will never contact customers via voice calls for any transaction. If you receive a call claiming to be from Lion Group, ignore it and report it.

3. Check the Validity of Information
Always refer to information from official sources such as the BookCabin application, the official websites www.lionair.co.id, www.batikair.com, www.superairjet.com, or official Lion Group social media accounts.

4. Protect Your Personal Data
Never share sensitive information such as your ID number, credit card details, or OTP codes with anyone.

5. Use the BookCabin Application
For ticket purchases, online check-in, or other services, always use the BookCabin application, available on Google Play Store and Apple App Store.

Safety Tips for Ticket Booking and Travel

✔ Purchase Tickets from Official Sources
Ensure ticket bookings are made through the official Lion Group websites or the BookCabin application to avoid the risk of fraud.

✔ Verify Booking Details
After purchasing, make sure you receive an official confirmation email from Lion Group with clear and accurate details.

✔ Be Alert to Unreasonable Offers
If there are ticket promotions at significantly cheaper prices without an official announcement from Lion Group, it is most likely a fraudulent scheme.

✔ Keep Proof of Transactions
Save your payment receipts and confirmation emails as references if needed.

✔ Report Suspected Fraud
If you encounter indications of fraud or become a victim, immediately report it to the authorities or contact the official Lion Group Contact Center via WhatsApp at +62 81119380888 (chat only) or email:

📩 customercare@lionairgroup.com
📩 customercare@lionair.co.id
📩 customercare@batikair.com
📩 customercare@superairjet.com

If Customers Are Already at the Airport

🛑 Report to Lion Group Customer Service Officers
If you are unsure about information related to Lion Group tickets or services, immediately visit the Customer Service counter at the airport for verification assistance.

🔍 Avoid Rushed Payments or Sharing Data
Do not rush to make transactions or provide personal information before confirming that the service truly comes from Lion Group.

Lion Group remains committed to providing the best service while ensuring the safety and comfort of customers. We encourage the public to stay vigilant and interact only through the official channels that have been established.

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