Newsroom

Official Lion Group Contact Center Only via WhatsApp Chat at +62 81119380888 Beware of fraud attempts claiming to be Lion Air or Lion Group! Always communicate through official channels for your safety and convenience.

TANGERANG, 10 November 2025 – Lion Air informs all customers that starting 17 November 2025 at 00:00 WIB, all domestic flight services and operations (departures and arrivals) will move from Terminal 1A to Terminal 1B at Soekarno–Hatta International Airport, Tangerang (CGK).

List of Lion Air Direct Flight Routes to/from Terminal 1B

Note:
For customers with connecting flights—for example Jakarta–Gorontalo via Makassar—all departure procedures remain at Terminal 1B.

The relocation of Lion Air’s domestic flight services to Terminal 1B is a concrete step to improve customer comfort and travel convenience.

International Flights Remain at Terminal 2F

Lion Air confirms that international flight services (departures and arrivals) remain unchanged and continue operating from Terminal 2F at Soekarno–Hatta International Airport.

To ensure a smoother and more comfortable journey, Lion Air advises customers to take note of the following:

1. Lion Group reminds all customers to safeguard their personal information when interacting with the official Contact Center. Currently, Lion Group customer service is available only via WhatsApp Chat at +62 81119380888 (chat only) and does not accept phone calls.

2. Check your ticket and flight schedule before departure. Ticket purchase and checking can be done easily through the BookCabin app.

3. Use the online check-in feature in the BookCabin app—more practical and avoids queues at airport check-in counters.

4. For customers with connecting flights or transit using other airlines, you can use the Skytrain to move between terminals easily and free of charge.

5. Arrive at the airport early. It is recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights.

Allowed Power Bank Capacity

• Up to 100 Wh (equivalent to 20,000 mAh): Allowed without special approval.

• Between 100 Wh (20,000 mAh) and 160 Wh (32,000 mAh):
  • Maximum of 2 units per passenger, with a total capacity not exceeding 160 Wh.
  • Must be in good condition, undamaged, and clearly labeled with power capacity.
  • Cannot be used or connected to any electronic device during the flight.
  • Must remain under the owner’s supervision.

• Above 160 Wh: Not allowed on the aircraft.

How to Carry a Power Bank Properly

🚫 Do not store power banks in checked baggage.
🚫 Do not store power banks in the cabin overhead compartment.

Power banks must be carried as cabin baggage and stored safely:
• In your shirt or pants pocket (if small).
• In a small personal bag placed under the seat in front of you.

In-Flight Regulations

🚫 Using a power bank to charge electronic devices during the flight is prohibited.
 Ensure the power bank is not connected to any cable or device.
 Spare batteries or more than one power bank must be stored separately to prevent friction.
 Use protective covering or insulation on battery terminals to prevent short circuits.

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