Newsroom

J A K A R T A, October 12, 2025 – Lion Group urges all customers to be extra cautious when communicating with individuals or parties claiming to represent the airline. Currently, Lion Group’s official Contact Center only provides customer service through WhatsApp Chat at +62 81119380888 (chat only) and does not make or receive phone calls of any kind.

Customers are also advised to be cautious regarding Lion Group office locations displayed on digital maps, as these may be inaccurate or created by unauthorized parties. Always verify the accuracy of such information through Lion Group’s official communication channels before visiting or conducting any transactions.

This initiative is part of Lion Group’s ongoing efforts to safeguard customer information and ensure reliable service.

Beware of Scams Impersonating Lion Group

Lion Group has received reports of irresponsible individuals offering services such as ticket purchases, refunds, or seat selections using unofficial numbers or accounts. Customers are therefore urged to ensure that all communication is conducted only through Lion Group’s official channels.

How to Identify Official Channels

1. Official WhatsApp Chat: +62 81119380888 (chat only). Lion Group does not provide voice call services from this number.
2. Official Email Addresses: 📩 customercare@lionairgroup.com 📩 customercare@lionair.co.id 📩 customercare@batikair.com 📩 customercare@superairjet.com
3. Official Websites & Apps: • www.lionair.co.id • www.batikair.com • www.superairjet.com • BookCabin App

Payment Safety Guidelines

Customers are reminded not to make any payments to personal accounts or to individuals claiming to be Lion Group employees. Official transactions are conducted only through the platforms and bank accounts listed on Lion Group’s official websites or applications.

Safety Tips for Customers

• Do not share personal information such as ID numbers, OTP codes, or credit card details. • Ignore messages or calls requesting payments outside official systems. • Ensure ticket confirmations and purchase emails come from Lion Group’s official addresses. • Keep proof of transactions for personal records. • Do not immediately trust office locations shown on digital maps without verification.

If you encounter signs of fraud or receive suspicious offers, please contact the official Contact Center via WhatsApp +62 81119380888 (chat only) or report directly to Lion Group Customer Service officers at the nearest airport for verification.

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