Newsroom

• Lion Group emphasizes that it never makes phone calls to offer services or request personal data.
• This effort helps prevent fraud and ensures customers receive official and up-to-date information from the airline.

JAKARTA, 09 September 2025 – Lion Group encourages all customers to get into the habit of checking the latest flight information through platforms such as WhatsApp, SMS, and e-mail notifications. This step is very important to ensure every customer can plan their air travel more comfortably and safely.

Important! Use an Active Contact Number & Email When Purchasing Tickets

As part of ensuring every official notification can be received on time, Lion Group urges customers to always provide an active contact number connected to WhatsApp and an active e-mail address when purchasing tickets.

• The mobile phone number entered must belong to the customer or the traveling passenger, so flight-related information/notifications can be received directly via WhatsApp or SMS.
• The e-mail used must be active and checked regularly to receive booking confirmations, e-tickets, and other official notifications.

With correct and active contact details, customers can receive all important notifications in real time through WhatsApp, SMS, and e-mail, minimizing the risk of missing important information.

Notifications will first be sent via WhatsApp to the mobile phone number listed on the ticket. If the number is not connected to WhatsApp, the message will be sent via SMS or e-mail.

Lion Group emphasizes that it never makes phone calls to offer services or request personal data. All communication is only conducted through the official platforms listed above.

Official Customer Services

• Official WhatsApp for Live Chat: +62 81119380888 (chat only).
• Official e-mail addresses: 📩 customercare@lionairgroup.com 📩 customercare@lionair.co.id 📩 customercare@batikair.com 📩 customercare@superairjet.com

Why Is Checking Information Important?

1. To confirm flight schedules and details.
2. To avoid fake information or fraud in the name of Lion Group.
3. To receive additional information, including official promo offers and useful travel guidance.
4. To enhance travel comfort, as the information received is valid and up to date.

Tips for Safe Travel

• Only use Lion Group’s official WhatsApp number: +62 81119380888 (chat only).
• Provide a WhatsApp contact number and active email when purchasing tickets.
• Always read and understand WhatsApp, SMS, and e-mails received.
• Avoid sharing personal data such as ID numbers, credit card details, or OTP codes with unknown parties.
• Use the BookCabin app for ticket purchases, online check-in, and other services.

Lion Group is committed to delivering the best service, safeguarding information security, and ensuring every customer can enjoy air travel with a sense of safety and confidence.

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