Newsroom

Beware of Fraud Attempts Claiming to Represent Lion Group! Ensure communication only through official channels for customer security and convenience.

 

 

JAKARTA, March 27, 2025 – Lion Group reminds all customers of the importance of safeguarding their information when interacting with the official Contact Center. Currently, Lion Group customer service is available only via WhatsApp Chat at +62 81119380888 (chat only) and does not handle phone calls.

Reports have surfaced of individuals falsely claiming to represent Lion Group, offering services such as ticket purchases, refunds, seat selections, and other transactions through unofficial numbers. We urge customers to be cautious and not to trust suspicious offers.

Prevent Fraud with These Steps:

1.Verify the Official Number

Always use the official Lion Group WhatsApp Business number +62 81119380888 (chat only). We do not use any other numbers for customer service.

2.Avoid Phone Calls

Lion Group never contacts customers by phone for any transactions. If you receive a call claiming to be from Lion Group, ignore and report it.

3.Check Information Validity

Always refer to official sources, such as the BookCabin app, official websites (www.lionair.co.id, www.batikair.com, www.superairjet.com), or Lion Group’s verified social media accounts.

4.Protect Personal Information

Never share sensitive details such as ID numbers, credit card data, or OTP codes with anyone.

5.Use the BookCabin App

For ticket purchases, online check-in, and other services, always use the BookCabin app available on Google Play Store and Apple App Store.

Safe Ticket Booking and Travel Tips:

✔ Buy Tickets from Official Sources

Ensure ticket purchases are made through Lion Group’s official website or the BookCabin app to avoid fraud risks.

✔ Verify Booking Details

After purchasing, confirm that you receive an official email confirmation from Lion Group with clear and accurate details.

✔ Be Wary of Unrealistic Offers

If you come across ticket promotions with unusually low prices that haven’t been officially announced by Lion Group, they are likely scams.

✔ Keep Transaction Proof

Save payment receipts and confirmation emails for reference if needed.

✔ Report Suspected Fraud

If you encounter potential fraud or become a victim, immediately report it to authorities or contact Lion Group’s official Contact Center via WhatsApp +62 81119380888 (chat only) or email:

📩 customercare@lionairgroup.com

📩 customercare@lionair.co.id

📩 customercare@batikair.com

📩 customercare@superairjet.com

If You Are Already at the Airport:

🛑 Report to Lion Group’s Customer Service Staff

If you are unsure about ticket-related information or Lion Group services, visit the Customer Service desk at the airport for verification assistance.

🔍 Avoid Hasty Payments or Data Sharing

Do not rush into transactions or share personal information before confirming that the service is genuinely from Lion Group.

Lion Group remains committed to providing the best service while ensuring customer safety and comfort. We urge everyone to stay alert and only interact through officially designated channels.

 

 

***