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J A K A R T A – 02 December 2022. Starting from 05 December 2022, Lion Air Group has introduced a customer contact service number only via text conversations (chat only) – not serving phone calls, uses the WhatsApp Business application at number: 0 (+62) 81119380888. This WhatsApp Business is specifically for corporate accounts. This service operates 24 hours a day and has handled by contact center officers (Live agents).

WhatsApp Business has expected to further facilitate the communication process from customers (prospective passengers and passengers) using the world's most popular instant messaging application in two directions from active user customers.

More value for customers, through directly accessible reach, can make it one of the customer service solutions because it helps customers personally and safely.

Based on the study and evaluation of market dynamics, customers expect a personalized service system involved in real-time communication.

This step is an effort to strengthen the experience for customers in customer service so that they can meet customer expectations.

Lion Air Group constantly strives to improve the quality of service. In the future, innovations or updates (transformations) has carried out in stages

Lion Air Group's WhatsApp business ensures data security so customers can carry out various messages securely.